Trendedge Refund Policy
Refund Eligibility Criteria
At Trendedge, we strive to ensure your satisfaction with every purchase. If you find yourself dissatisfied, you may be eligible for a refund. However, the following conditions must be met:
- Item Condition: The product must remain in its original state, unopened and completely unused. Any item that has been damaged, modified, or utilized will not qualify for a refund, as this ensures the integrity of our returned inventory and allows us to maintain quality standards for other customers.
- Timeframe: To initiate a refund request, you must do so within 60 days from the date of purchase. This window provides ample time for you to assess the product while also enabling us to manage inventory and financial processes efficiently.
Refund Request Process
Requesting a refund is straightforward and convenient. Simply follow these steps:
- Navigate to our website, www.trendedge.shop, and locate the dedicated refund application section. Our user-friendly interface is designed to guide you seamlessly through the process.
- Carefully input all the required details, such as your order number, the reason for the return, and any relevant information. This helps us understand your situation better and process your request promptly.
- Once you've submitted your refund application, you'll receive a confirmation email acknowledging receipt of your request.
Refund Processing
After we receive the returned item, our team will conduct a thorough inspection to verify that it meets the established refund criteria:
- Approval and Timing: If the item passes inspection, we will approve your refund, and the processing will commence within 5 business days. This timeline ensures that you receive your money back as quickly as possible.
- Payment Method Reversal: The refunded amount will be credited back to the original payment method you used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider's processing times.
Non-Refundable Items
Certain products are explicitly non-refundable, and this information is clearly displayed on the respective product pages at the time of purchase. The list of non-refundable items includes:
- Personalized/Custom-Made Products: These items are tailored specifically to your requirements, and due to their unique nature, they cannot be resold. Therefore, we are unable to offer refunds on such purchases.
- Promotional Items with Stipulations: Products bought during special promotions that clearly state non-refundable terms as part of the offer are not eligible for returns.
- Items Compromising Hygiene or Resale: For health and safety reasons, undergarments, lingerie, and any item with a hygiene seal that has been broken, as well as products that are no longer in a resalable condition, cannot be refunded.
Our commitment is to provide a fair, transparent, and customer-centric refund policy. If you have any questions or need further clarification regarding our refund process, please don't hesitate to reach out to our dedicated support team.
